Error Sorry an Error Has Occurred Please Try Again or Call Customer Service
How-do-you-do AnilY(2),
For us to know more about the upshot I would like to ask;
- How do you admission your business relationship? Is it through a web browser, web email or mobile phone?
- Does the issue happen when you lot are using a dissimilar browser or calculator?
- Have you received any error or default messages when you send or receive any electronic mail?
- Kindly verify what do you mean "Outlook" Is it Microsoft Office Outlook or Outlook.com?
We recommend that you may please optimize and upgrade your browser to make sure that it isn't contributing to this issue. This will also serve equally an initial troubleshooting pace to clean upwardly unnecessary ataxia in your hard disk and improve browser performance.
To practise so, delight visit the links below:
http://windows.microsoft.com/en-usa/windows/outlook/supported-browsers .
http://www.wikihow.com/Clear-Your-Browser's-Cache
Yous may also attempt the steps below:
one. Go to https://account.live.com.
ii. Under Other options click on Connect with HTTPS.
3. Choose Apply HTTPS automatically.
iv. Click on Salve.
If the issue still persists delight let us know.
Thanks!
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The problem is persisting later on trying all of the in a higher place. It is only affecting one of my accounts. I have other Outlook/hotmail accounts that are working. Here are answers to your questions:
- Access your account through a web browser, web email (not sure what the difference is betwixt spider web browser or web email) I'm using "alive.com" on the figurer.
- Does the effect happen when you are using a unlike browser or figurer? Information technology happens using a different browser. I haven't tried a unlike estimator
- Have you received any error or default messages when you send or receive whatsoever e-mail? Yes "Outlook wasn't able to complete this request. Microsoft may contact you lot nearly whatsoever issues you report." when I tried to transport an email. However the e-mail was sent and it was received by a dissimilar hotmail account.
I sent an email from a unlike hotmail business relationship to the problem business relationship and it is listed as sent but it was not received. - Kindly verify what practice you hateful "Outlook" Is it Microsoft Function Outlook or Outlook.com? It is Outlook.com
We recommend that yous may please optimize and upgrade your browser to make sure that it isn't
I tried this and the other things just it didn;t help. I also shut down my computer and restarted but no change,
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Like many others I am getting the same bulletin.
"
I keep getting Sorry, something went wrong. Please try again, or refresh the page. If you keep seeing this bulletin, go to Service condition to cheque if there'due south a problem with Hotmail.
I proceed getting a xanthous box at the top of my electronic mail page....
Pitiful, something went incorrect. Please effort again, or refresh the page. If you proceed seeing this bulletin, become toService status to check if there's a problem with Hotmail. Can someone please reply this question/problem?"
I access my mail through my internet browser. I never had this issue before Outlook took over---
I experience like I have to refresh my email every few seconds-- my cache is cleared many times a 24-hour interval-- it is annoying to be told that something is E'er wrong with Outlook/Hotmail.
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Hi doodle121458,
Welcome to Microsoft Community!
I tin see that beingness unable to access your mailbox is non a very pleasant experience for you and understand your level of discomfort. It would be more helpful if you can provide us more than details near your outcome. Please refer to the guide questions below so we tin can place the possible cause of your business organization and provide you the troubleshooting steps to resolve it: Please post dorsum your answers so we tin can further assist you with your concern. Thanks,
Alix Xedjhidee
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I never said I was unable to access my mailbox. I am not certain where you lot read that.
What I said is that I am constantly getting the message that "there is something wrong, please refresh. I get this anytime I try to expect at a message, articulate a mailbox, etc. I am spending majoring of my time refreshing Hotmail/Outlook.
I never had this upshot before Outlook took over.
I tin can't reply near some other browser considering I only use Google Chrome.
I can't answer virtually using another computer because I only take the 1 laptop.
I can't reply nearly using other Microsoft accounts considering this one is the only one I have.
All I know is that I, and many others, keep getting the aforementioned bulletin about 'something is wrong'.
I clear my cache, I make sure there are no problems on you main site, etc.
Please set up this-- I am not the only one.
Sharon
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Hi,
The reason why we are asking such questions is for us to determine where the problem is coming from. Now, we would like you to effort other browsers so we tin can make sure that information technology is non causing the consequence, please refer on the link below for the listing of browsers that is supported past Outlook:
Which browsers are supported by SkyDrive, People and Outlook.com?
Feel free to ask if y'all have more than questions.
Thank y'all
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I empathize why you are asking the questions-- I was answering them. I was not disputing the reason you were request.
All I questioned was where y'all got the idea I couldn't admission my mail-- I never had said that. I said I was being told something was wrong-- that doesn't imply that I couldn't access post.
As for other browsers I have no other browsers on my reckoner. IE 8/nine crashes many of the applications I use on the computer. Firefox is extremely laggy. I have simply used Google Chrome for years.
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Hello,
I apologize for the confusion. Allow'south move on to resolving this issue. We would like to isolate the issue by using some other computer or browser if this is possible on your end.
I would like you to change your password to re-establish the connectedness of your account from the server. You tin can follow the steps provided in the article below:
Outlook.com: Forgotten password or other sign-in bug
Afterward resetting your password, delight sign in to your account and detect if y'all will still encounter the aforementioned error bulletin. If effect persists, get dorsum to the states with the afflicted email accost so that we can check it on our end. Delight refer to the individual bulletin I created for y'all and post the affected email address there. I initiate private message to continue your e-mail address from public view.
Annotation:
Y'all need to click the notification that states "Y'all have a individual respond to this message. Click here to read it on our secure individual message section," or by clicking the "Private Messages" tab.
We volition be waiting for your respond.
Thank you.
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well said sharon
i have same problem constantly and it is doing my head in and wasting my time
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Hi colinmannix,
Cheers for posting your query in Microsoft Community Forums.
From the description, you were also getting an error "Distressing, something went wrong. Please try again, or refresh the page..." while navigating in your mailbox. If this is correct, let me aid you with your issue.
I tin only imagine the inconvenience this consequence might have acquired you. Email is a critical part of our everyday lives and plays a crucial role in how nosotros get things done. Please follow the troubleshooting steps beneath so we can further isolate the outcome.
* Check service status to ensure that there are no server issues hosting your account, to do this please sign in here https://status.alive.com/ . * Access your business relationship on other Outlook.com supported browser and cheque if you will encounter the aforementioned issue. Follow this link to view which browsers are supported past SkyDrive, People and Outlook.com? * Delete cookies/temporary Internet files, optimize browser or reset your IE settings by following the steps on this link . This will clean up unnecessary clutter and improve your browser's performance. For instructions on how to optimize other browser,please click hither. If event persists, you can write back to usa and we volition be happy to assist yous farther. Thank you lot, Cherry
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/sorry-something-went-wrong-please-try-again-or/4103a793-9375-461f-8b27-929ec8a33e70
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